Communication is something that happens continuously, sometimes without the person knowing. It can be verbal or non-verbal, voluntary or involuntary. Nonverbal communication includes gestures, touch, and body language (McCabe and Timmins, 2006). Communication may be involuntary, but it is something we all do and can be perceived in many different ways. Our body language is something we have no control over and can sometimes represent what we want to hide or don't want anyone to know (McCabe and Timmins, 2006). Body language and tone of voice can be key aspects when people communicate, for example, if you were angry moments before having a conversation with someone else, even if it relates to a completely different topic, the anger you feel it may come across softly in your speech, facial expression, and posture because anger is a strong emotion (McCabe & Timmins, 2006). Language is an important part of everyday life as it is the verbal way to express your point of view. One of the most important factors doctors need to consider is whether they speak the same language as the patient. If not, it may be necessary to arrange for an interpreter to facilitate the flow of the conversation and ensure that the patient fully understands. (Roberts, D; 2013). It is believed that by speaking in a particular context and using a particular set of word choices medical professionals can develop a connection with the patient and empathy which also helps the patient gain trust in the healthcare professional and relax. (Berglund, C; Saltman, D; 2002) Research by Maher states that when asking patients questions, doctors give the patient (approximately) up to fifteen seconds to respond before… halfway down the paper…. ...players want them to know. Some people have their own colloquial words and phrases, and this can cause problems for nurses and doctors if they don't understand what the patient is trying to say. (Wright, R; 2012) The healthcare professional must be sure that the patient understands what is being explained to him. When the medical professional and the patient are able to have an engaging conversation about the health issues faced by the patient, it also comforts the patient's family members as they do not have to worry whether their relative is receiving the proper care and treatment. It can also have an impact on patients' wellbeing, if they understand and know what will happen and when, they can feel reassured, as can their family and friends and this can lead to less stress and worry for the patient. (McCabe and Timmins, 2006; cited by Wright, R; 2012)
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