Dr. Ellis, a pediatric emergency department physician at Duke University Medical Center, exemplifies excellent listening skills and emphasizes the importance of healthcare communication for shadow students. He stressed: “Your nonverbal communication is important in this field. When you enter a room, introduce yourself and don't shout; you should treat the patient as if he were your child or cousin. Ellis keeps the atmosphere fun and lighthearted; as a result, patients trust his judgment. Likewise, Dr. Ellis simplifies all medical terms, even those words or phrases considered common knowledge such as IV and ultrasound. However, Dr. Ellis is just one among hundreds of thousands of doctors. Even in the midst of Dr. Ellis's communicative awareness, there were several doctors and residents in the pediatric emergency room who couldn't even recognize their patients when they entered the hospital