Topic > Metropolitan Bakery Case Study - 707

Behavioral-based information focuses on specific behaviors that lead to job success. Behavioral assessments tend to be based on job analysis and tend to be tailored to specific jobs. It requires the manager to evaluate the employee's behavior that he physically observed. Relying on behaviors can also lead to an emphasis on the processes underlying effective performance. Providing feedback on behaviors and processes can be informative and helpful because it can help employees understand how to improve their performance. The results based for measurement jobs are easy and obvious. Focusing on outcomes has the advantage of emphasizing the most objective performance measures available. Results are usually tied to specific goals, which have additional benefits. Feedback on results is even more useful if it includes information on how to improve future performance. Metropolitan Bakery constantly observes its employees, which allows managers to provide insights into employee behavior performance. They also take into account positive and negative customer feedback; as well as on timeliness, presentation and appearance that allow managers to provide information on employee performance