This model can be applied in various ways to adequately explain treatment to patients and to provide health education regarding disease conditions, building trust among carers of the patient. We should be reliable to patients through promising service according to their needs and through accuracy. The main quality is to increase their confidence and therefore the physical equipment which should be adequate and communication are an important part. We need to spend more time on customer needs. We should be careful to ensure that customer expectations are met at all times through adequate responsiveness. Therefore gaps can be filled in certain circumstances. For example, if the organization focuses on high profit, the quality of care should also remain unchanged. Sometimes, to increase profits, you can reduce staff or replace some cheap products with high-quality ones. It will affect the entire quality process. Therefore the gaps could originate in different areas. Therefore profit maximization should occur with comprehensive planning without affecting the quality of service delivery. So patient satisfaction and the interrelationship between organizing employees and helping the business run smoothly. If the gap between the perceived outcome and the original outcome has been taken into account through proper planning, any gap can be