Fredrick Herzberg was a psychologist whose theory includes the two-factor theory of job satisfaction. One factor is hygiene and the other factor is motivation. Hygiene factors are actually unsatisfactory work factors. An example of this is: an inappropriate work environment or a bad relationship with the supervisor. Employees are happier when they work in a positive working environment, as reported by Brunot (2013). Motivators include job satisfaction factors such as recognition and promotions. Herzberg believed that job dissatisfaction and job satisfaction are not completely opposite, in fact his research has shown that they are distinctly different things. Just because the factors of job dissatisfaction are eliminated does not mean that there is an improvement and enrichment of the job. He taught that the way to create job improvement and enrichment is to create conditions for job satisfaction and this will motivate employees. An example of this is offering training with the intention of internal promotions. According to Ritzenhein (2000) Herzberg's teachings suggest that to motivate it is necessary to first get rid of unsatisfactory work factors and then look for ways to promote growth within the work context.