It is important that communication is part of euthanasia. In most cases, clients' pets are an important part of their lives and they would like the animals' end to be stress-free and painless. The decision that patients have to make to get to this stage is usually difficult for them, so it is essential that they are clear about how euthanasia occurs and the possible side effects. This is so that the customer is not disturbed if any unfortunate movements occur once the animal is dead. Furthermore, communication in this situation will give the client the feeling that they are in safe hands and that the vet knows what they are doing when it comes to making the last parts of their pets' lives as smooth as possible. Giving clients plenty of time to make this decision is important, while also giving them time to take everything in and talk through their concerns and emotions. Nonverbal language (facial expression) can give expression to how we feel about the conversation. It is essential to be aware of facial expressions made during a conversation. Posture is how you hold yourself, whether with your hands in the air or on your hips, this can give an understanding of how you feel and can also send mixed signals. Hand gestures, these can be used to really emphasize what you are talking about. Proxemics, this is the space between you and the person you are communicating with. Haptics, this means touching the other person during a conversation, this can make some people feel uncomfortable, but usually with a distressed client it works quite well simply by placing a hand on the upper arm to reassure them. Appearance: This is important as a person will already know how they feel about you before you start a conversation. Par......middle of paper......extract from their facial expressions and body language how they might be feeling, then adapt my approach accordingly. I like to make sure my appearance is well presented, I feel this makes it easier for clients to approach me if I have a welcoming and open body language for them to talk to me while I work in the studio. First I evaluate the situation in which the client and I find ourselves. For example, if the client had come to the office to euthanize their beloved pet, my communication would be very different if it were a client bringing their new puppy. I would use a kind, caring tone and ask clients to try to make them feel in control of the situation. I would then reassure them that it was a kind decision and make a fuss with their pet. This has worked for me in previous situations I've faced and I've had positive feedback.