Karen applied a more reality-based approach by engaging Mike in a conversation about what she believed and then providing a reality definition of her beliefs. James' engagement style was based more on Anthony's strengths and what he likes. It seemed that Anthony could trust James to allow him to be honest and open about his likes, dislikes, behaviors, and problems. What techniques did social workers use to guide clients? Both social workers used open-ended questions to guide clients. The difference was that Karen used open-ended questions that required Mike to acknowledge that he did in fact have an addiction, although he had made some changes, but it wasn't enough because of the way alcohol is still affecting his relationships and his life. James asked open-ended questions that allowed Anthony to stay on one topic or change the subject. Another clear difference between the social workers was that Karen was attempting to determine whether alcohol was a problem for Mike while James was attempting to find out what the problems were. How clients addressed the approach selected by social workers?