It can arise in the workplace between colleagues, managers, bosses and so on. One of the main reasons conflicts occur is competition between resources such as supplies, money, or incompetent management. It also happens when there are differences in goals among employees in the organization. Furthermore, conflicts will most likely occur when there are misunderstandings in communication. In a work environment, conflict can be seen on a daily basis between customer service employees and other team members, depending on the company. One of the most common conflict experiences for most is a dissatisfied customer who is not truly satisfied with the service or other members in the workplace are not doing their job well. For example, the team member never pays attention to the finer details, resulting in the team being held accountable for errors. This often means that tasks need to be checked and redone by other team members. This will then cause conflicts between employees in the workplace. It is important that all employees work to maintain the same standards. Consistency and equality promote mutual respect in the workplace and among workers. Conflict management is a key management skill within organizations and should be addressed immediately. Leaders in turn must manage individual performance before it becomes a problem for the group