In the field of emergency services, high job performance is of utmost importance. When the lives of both staff and the public are at stake, it is essential that work performance is the best it can be. One reason job performance increases under servant leadership is that a servant leader focuses on followers achieving their goals and potential. For a leader to be aware of their followers' goals and their potential, once again, they must establish a relationship of trust, as discussed above. Through this relationship, leaders become aware of their followers' professional and personal goals and are then able to help them achieve those goals. In the Illinois Parks and Recreation Association's research brief, it states that "this leadership style inspires the leader's staff to be more motivated and proactive in their daily activities." Under servant leadership, employees are more engaged in the work they are assigned to do and work to achieve their goals, thus impacting the effectiveness of the whole