How to Win Friends and Influence People By: Dale Carnegie Table of Contents1. Fundamental techniques in people management2. Six ways to make people like you3. How to win people over to your way of thinking4. Be a Leader: How to Change People Without Offending or Arousing ResentmentPart OneFundamental Techniques in Managing People1. "If you want to collect honey, don't overturn the hive"Do not criticize, condemn or complain.2. The great secret of dealing with people Express honest and sincere appreciation.3. "He who can do this has the whole world with him. He who cannot walk a lonely road." It arouses a burning desire in the other person. Part TwoSix Ways to Make People Like You1. Do this and you will be welcome everywhere. Become genuinely interested in other people.2. An easy way to make a good first impression. Smile.3. If you don't, you'll get in trouble. Remember that a person's name is for that person the sweetest and most important sound in any language. An easy way to become a good conversationalist Be a good listener. Encourage others to talk about themselves.5. How to interest peopleSpeak in terms of the other person's interests.6. How to make people like you instantly Make the other person feel important and do it sincerely. Part Three: How to Convince People to Your Way of Thinking 1. You can't win an argument The only way to get the best out of an argument is to avoid it.2. A Sure Way to Make Enemies and How to Avoid It Show respect for the other person's opinions. Never say, “You are wrong.”3. If you are wrong, admit it If you are wrong, admit it quickly and emphatically.4. A drop of honey Start in a friendly way.5. Socrates' secret Put yourself in the center of the paper by talking about mistakes, instead of lying out of fear. All three skills I mentioned are important in their own way. And after reading this book, I understand it. But I also understand when it is appropriate to use skills. Some situations require different measures. But if you master these key concepts and use them at the right time, you can become an effective communicator and get exactly what you're looking for. To conclude, I absolutely recommend this book to anyone out there. Not just because it's great to read for a communications class or something, but because the book can help you on so many different levels. Whether at work, school, or in your everyday social life, I guarantee you will start to see and hear things differently when you communicate with everyone around you. It makes communication easy for your benefit.