E-mail is the most used communication tool within companies today. The email has been described as a curse and a blessing. Emails reach recipients quickly and can be sent worldwide in seconds. Companies with multiple locations find this to be essential in communication. Email can also reach a large number of people at the touch of a button. Sending a mass email reaches many recipients with a consistent message. While there is a lot of praise for email, you need to consider its disadvantages as well. Email communication can have a financial impact on an organization. Emails sent without a clear message can lead to misinterpretations that can ultimately cost the company money. Employees often complain of receiving up to, sometimes more than 100 emails a day and often many are not about them. For every email the employee has to read to determine its value or spend time reading to perceive a clear message, it reduces the employee's productivity. Managers and colleagues who use effective email techniques can increase communication accuracy, decrease frustration, and increase productivity.BYRON, K. (2008). ARE YOU CARRYING A LOAD THAT IS TOO HEAVY? COMMUNICATION AND MISCOMMUNICATION OF EMOTIONS THROUGH EMAIL. Academy of Management Review, 33(2), 309-327. doi:10.5465/AMR.2008.31193163 This article provides a unique examination of how emotion written in an email affects its perception. The results of the study were measured on emails written with positive, negative and neutral emotions. For this study, gender and relationship status were taken into consideration. The conclusion findings suggest that misinterpretations arising from emotions written within the email are inevitable and vary largely from the sender's intended emotion and the… middle of paper… This article addresses the cost of the email, the errors and the characteristics of an effective email. The graphs provided not only indicate the cost of errors but also the hours lost in productivity. Accuracy, clarity, spelling, punctuation, grammar and conciseness have been identified as characteristics of an effective email. While this article clearly identifies the cost of ineffective emails and lost productivity, solutions to improve efficient email writing are lacking. A source is cited but details are missing in the study information. Studies in the researched literature support the contention that using effective email techniques can increase communication accuracy, decrease frustration, and increase productivity. The elements of a correctly written email have been identified. Implementing and measuring training has been shown to improve clarity and productivity.