As a tour leader, keeping the itinerary running smoothly is very important, when the tour leader also wakes up late, the problem is coming and it will be extremely serious. In the following article I will discuss what consequences and what is the way to solve the problem when facing a delayed domestic flight. Before discussing the solutions of this case, we will discuss the consequences based on the severity. Let's start with the least serious consequence – being complained about by the group member. When the tour misses the domestic flight, it will bring a lot of inconvenience to customers such as itinerary change/delay due to human error. The second consequence is that the travel agent/tour leader has to pay a certain amount of money for different components such as reissuing the flight ticket or applied penalty, changing hotels and so on. Furthermore, the problem can create a negative image of the travel agent, so much so that the company has the right to fire the companion. The latest consequence is the suspension/revocation of the Tour Escort Pass by the Travel Industry Council (TIC). According to the TIC Code of Conduct for Outbound Tourist Escorts (2013) “2.1 behave well, respectfully, discreetly, sincerely, courteously, punctually, attentively and patiently and strive to support the general interests of the tourist group;” In this case this rule has been definitively violated, therefore the TIC has the right to suspend/revoke the Pass in the event that the customer complains to the tour leader once the tour has ended. To summarize with this section, the consequences can be just a little complacent on the part of the clients, but it can also be as serious as revoking the Tour Escort Pass. After talking about the consequences...... middle of paper......lights can make a stopover in one of the states. Furthermore, the local operator can find the hotel for check-in in this state or in the next possible destination. Additionally, the bus must also book an extra day for standby in case the group needs to stay another night in the state. Therefore, the local agent also requests to arrange meals for the tour member. Likewise, next-state businesses such as attractions, meals, hotels, and coaches must be notified that the group will delay the itinerary. Last but not least, local operators also require you to look for other methods such as train, the ship may go to another state, it may take longer to reach the next destination, but it is also a possible way to solve the problem. To conclude, this scenario must not happen to any tour leader and the tour will have a huge impact on the entire itinerary.