If the parties are not willing to compromise and cooperate, ALTs should use the CLAIR program provided to resolve the issue. Michael Fowler states in his article on “Conflict and Negotiation” that “A key goal is to maintain harmony among members” (Fowler, 2009). Tangible and Intangible Factors Meanwhile, some of the tangible factors in this negotiation are the contract. The contract provided to the ALTs is very helpful in negotiating with Mr. Higashi. If the ALTs show up, the contract with Mr. Higashi will have a solid basis against charging vacation days in lieu of sick days. If this doesn't convince Higashi, it would be concrete evidence to bring to the meeting with CLAIR. Another tangible factor is the doctor's note Kelly received when she was ill. The contract clearly states that a medical certification will be issued in the event of interruption of ALT due to illness. Kelly should file this with CLAIR if Mr. Higashi still insists on her paying for leave