Increase the number of customer complaints Four leadership characteristics: Handling complaints is not an easy task on any manager's list of problems. It is easy to disgrace any work or write complaints. Some times the complaints are small, some are big, so it is necessary for the manager to work with an open mind to resolve them, because these complaints will directly or indirectly affect the reputation of any organization. To resolve complaints we must proceed. Four characteristics that the manager must keep in mind as a leader are-a. Facilitator Guide.b. Communication.c. Building trust.d. Be optimistic. Facilitator guidance: The leader should guide the team on the work we need to do, what our goals are and what the end goal is. Workers should be clear about the assigned work and should have in-depth knowledge to complete, ask if they are not fit to work, teach and then make them understand well, teach them in class with the best of their knowledge. Communication: the leader must have a good level of connection with the worker. To achieve a connection there should be two-way communication between the workers and the leader, positively exchange their ideas about the good functioning of the organization and reward them with rewards for being a good employee. Build trust: To get better results from workers, leaders should provide them with good working environment and trust. The leader should support them, show trust and facilitate them in achieving organizational goals. Optimistic: Try to bring positivity into your employees, encourage them to come up with better ideas to solve problems, help them overcome their problems and doubts, and spread optimism throughout your company. organization. FIVE FACTORS Is there... half of paper... an appropriate way to handle each type of complaint? Do staff know what our policy is for handling different types of complaints? What training do staff need? Do your staff need better product information? should I stock this brand? • Thank the customer for bringing the problem to your attention. Treat the customer with empathy, courtesy, patience, honesty and fairness. • Speak to the customer in person and do not rely solely on written complaints or recordings of conversations. Show the customer that you clearly understand their problem by listening and taking notes. • Ask questions to clarify the situation: Don't jump to conclusions, assign blame, or become defensive. Summarize your understanding of the problem to the client. Respond to the issue quickly, explain to the customer how it will be handled and when they can expect a response